PRIVACY POLICY

1. Introduction

Novex Biotech Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novexpeptides.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us with enquiries
• Submit a wholesale enquiry

This information may include:

• Name and contact details (email, phone number)
• Billing and shipping address
• Payment information (processed securely via our payment providers)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent transactions

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third parties who assist us in operating our website, processing payments, or delivering orders (e.g., payment processors, shipping carriers)
• Legal Requirements: When required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential and secure.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at privacy@novexpeptides.co.uk.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal purposes.

9. Marketing Communications

With your consent, we may send you marketing emails about new products, promotions, and updates. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly

Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Novex Biotech Limited
4 Tyler Street
Cardiff, CF24 1QP
United Kingdom

Email: privacy@novexpeptides.co.uk