Find answers to common questions about our products, ordering, and shipping.
Orders placed before 1pm on working days are dispatched same-day. UK delivery typically takes 1-2 working days via Royal Mail Tracked. International shipping times vary by destination – usually 5-10 working days for Europe and 7-14 working days for the rest of the world.
We offer the following shipping options:
Free UK shipping is available on orders over £100.
All peptides are shipped in discreet, plain packaging with no indication of contents. Products are carefully packaged to maintain integrity during transit. Lyophilised peptides are stable at room temperature for short shipping periods.
Once your order is placed, you'll receive a confirmation email with your order details. When your order is dispatched, you'll receive a second email with tracking information. You can track your package directly through Royal Mail's website.
If your order hasn't arrived within the expected timeframe, please first check the tracking information. If there's a problem, contact us through our Contact page with your order number and we'll investigate immediately. We'll arrange a replacement or refund for any orders lost in transit.
We accept the following payment methods:
All card payments are processed securely through our encrypted payment gateway.
Yes, absolutely. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. We never store your full card details – all payment processing is handled by our PCI-compliant payment providers.
Yes, we offer wholesale pricing for bulk and trade orders. Please visit our Wholesale page or contact us directly to discuss your requirements and receive a custom quote.
Before reconstitution: Store lyophilised (freeze-dried) peptides in a freezer at -20°C for long-term storage, or refrigerated at 2-8°C for short-term storage (up to a few weeks). Keep away from light and moisture.
After reconstitution: Store reconstituted peptides refrigerated at 2-8°C. Most reconstituted peptides remain stable for 3-4 weeks when stored properly. Avoid repeated freeze-thaw cycles.
Yes, all our products are third-party tested by Janoshik Analytical. Certificates of Analysis are available for every batch. If a CoA isn't already attached to the product page, contact us with your order number and we'll provide it promptly.
All our peptides are ≥98% purity as verified by HPLC testing. Each batch undergoes rigorous third-party testing to confirm identity, purity, and accurate content before release.
Yes, we offer several popular peptide blends for research convenience. Check our Shop page for available blends. If you're looking for a specific combination, contact us to discuss custom options.
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol, which inhibits bacterial growth. It's used to reconstitute (dissolve) lyophilised peptides for research use. Yes, you'll need bacteriostatic water to prepare peptides for use – we stock it in convenient 10ml vials.
No. All products sold by Novex Peptides are strictly for laboratory and research purposes only. They are not intended for human or animal use, and must not be used in food, drugs, cosmetics, or any clinical applications. By purchasing, you confirm you understand and accept these terms.
Yes, it is legal to purchase research peptides in the UK for legitimate research purposes. Novex Peptides operates in full compliance with UK regulations. However, it is the buyer's responsibility to ensure compliance with all applicable local laws and institutional policies regarding research materials.
Yes, we ship to most countries worldwide. However, import regulations vary by country. It is the customer's responsibility to ensure that peptides can be legally imported into their country. We are not responsible for any customs issues or seized shipments due to local import restrictions.
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